Refund policy

RETURN AND REFUND POLICY

Made-to-order products

Most Grease Nipple Co. products are made specifically after an order is placed. Because of this, we do not accept returns or exchanges for change of mind, ordering the wrong size, colour preference or buyer’s remorse. Please review product details and size information before ordering.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact support@greasenippleco.ca within 7 days of delivery. Include your order number and clear photos of the product, packaging and shipping label. Once reviewed and approved, we will arrange a replacement or refund at no additional product cost.

Personalized products

Custom and personalized products cannot be returned or exchanged because of design preference, spelling mistakes supplied by the customer or low-resolution artwork supplied by the customer. We will replace or refund a personalized product when it arrives damaged, defective or materially different from the approved order.

GNCO may hold personalized artwork for review before production. Designs that are illegal, hateful, threatening, sexually exploitative, infringing or otherwise unsafe may be rejected. If we reject a design before production, the affected item will be cancelled and refunded.

Cancellations and changes

Contact support@greasenippleco.ca within 12 hours of placing the order if you need to request a cancellation or change. We will make a reasonable effort to help, but once production begins an order cannot normally be changed or cancelled.

Approved refunds

Approved refunds are returned to the original payment method. Bank and card processing times vary, so please allow several business days after the refund is issued.

Return shipping

Do not mail an item back without contacting us first. If a return is approved because of a GNCO or fulfillment error, we will provide the applicable instructions. Unauthorized returns may not be accepted.

Consumer rights

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection law.

Contact

Email support@greasenippleco.ca with your order number and the issue.